Introduction
This Privacy and Confidentiality Policy outlines how DAIL A LOCAL DOCTOR, and their associated services comply with confidentiality and privacy obligations. Our principal concern is the health and well-being of our patients, and we are committed to maintaining a high level of trust and confidentiality.
Patients can be assured that:
• Their privacy will be protected when using our services.
• Clinical notes are securely transmitted to their regular GP for follow-up care.
• Personal health information is managed with the highest privacy compliance
standards.
Collection of Personal Information
We collect and hold personal and sensitive health information to provide high-quality medical care. This may include:
• Patient’s name, address, phone number, Medicare number, and other identifying details.
• Current medications, treatments, and medical history.
• Family medical history (where relevant).
• Healthcare provider or specialist details for continuity of care.
• Any other relevant information necessary for medical services. Information may be collected directly from patients or from:
• Their guardian or responsible person.
• Healthcare providers such as specialists, allied health professionals, hospitals,
pathology, and diagnostic imaging services.
• Health funds, Medicare, or the Department of Veterans’ Affairs.
• Recruitment agents in cases of employment applications.
• All transactions on this website will be conducted in Australian Dollars (AUD).
Use and Disclosure of Personal Information
Personal information may be used or disclosed for:
• The primary purpose of providing medical services and continuity of care.
• Billing, liaising with Medicare or health insurers, quality assurance, training, audits, and accreditation.
• Compliance with legal obligations or where required by law.
• Addressing any serious and imminent threats to an individual’s health or public safety.
• Research and analytics (de-identified where possible).
Security and Protection of Information
We take strong measures to ensure the security and confidentiality of patient information:
• Electronic records are protected with multi-level password access and encryption.
• Regular data backups are performed.
• Employees, contractors, and medical professionals sign confidentiality agreements.
• Secure Australian-based cloud storage is utilized.
• Physical records (if any) are stored securely and only retained as required by law.
Retention of Medical Records
• DAIL A LOCAL DOCTOR ensures that medical records are complete, accurate, and securely stored in compliance with local laws. Records are retained only for the duration required by applicable legal and professional standards.
• DAIL A LOCAL DOCTOR securely stores medical records and consultation notes for transmission to the patient’s GP as part of their ongoing care.
Access and Correction of Personal Information
Patients have the right to request access to or correction of their medical records. Requests can be made through our email info@oncalldrs.com.au.
• Requests may be denied if access would pose a risk to an individual’s safety or if required by law.
• Corrections to inaccurate personal information can be requested by contacting the relevant service provider.
Marketing Communications
• Patients may receive marketing communications about relevant services unless they opt out.
• Opt-out instructions are provided in all marketing communications.
Complaints and Further Information
If you have any concerns about how your personal information is handled, you can contact us at:
1300 980 980
info@oncalldrs.com.au
Changes to This Privacy Policy
We may update this policy periodically. Changes will be reflected promptly. By using our services, you acknowledge and agree to the terms outlined in this Privacy and Confidentiality Policy.
